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SERVICE PACKAGES

Installing and using IQAROS is very intuitive, but some of the following packages might come in handy.
You can add these to the purchased set for a discounted price.
We will help you with the start and setup of the system, or with other technical tasks.

START

€59 (€71 with VAT) / single payment when purchasing the set
€0 in case you register your set
We will help you with the first start and setup of the system using online tools.

Essential

Start service package content

We understand that your time is precious.
We will help you with the first start of the system using remote communication tools.
This includes the necessary online support, during which we can help you:
✓ how to position the sensors and repeaters correctly,
✓ how to connect to the gateway, and obtain measured data from it, 
✓ how to set notification limits,
✓ set the necessary parameters for obtaining information and notifications via e-mail, 
✓ and many more. 

Register your set and get this package as a bonus!

PLUS*

€98 (€119 with VAT) / year
Do you plan to extend the system with additional sensors? Would you like a hassle-free piece-by-piece exchange service and a priority SLA?

*coming soon, check availability in your location

Remote

Plus service package content

In addition to the services included in the Start package, we will also help you with the following situations.

Long-term support 
Do you need help with setting up the user interface, measurement limits, alerts? Our experts will be at your disposal and will help you with these problems using online communication tools.

Extensibility
Do you plan to gradually extend your system with additional sensors? We will provide you with professional support and guidance for the purchased equipment so that you will be able to successfully add new devices to the system. One IQAROS system can have up to 30 sensors and 6 repeaters. Our experts will help you add new devices or set of devices added at once.
The Extensibility service can also be purchased as a separate service.

Priority 
Easy replacement and priority complaint: In case you need to replace the sensor for any reason, we will ensure that you get a new device in such a condition that you simply add it to your system without any further steps.
Although this is unlikely, in the event you need to make a complaint about an IQAROS system device, we guarantee you a shortened complaint period of a maximum 15 days.
The Priority service can also be purchased as a separate service.

PREMIUM*

from €275 (€332 with VAT) / year
Do you need personal professional assistance in deploying or managing the system? Do you require official certification of sensor calibration/recalibration? Our technicians will arrange everything, bring the equipment and install it.

*coming soon, check availability in your location

Smart

Premium service package content

In addition to the services included in the Start and Plus service package, we will also help you with the following situations.

Our technicians will come to you and provide all the necessary technical support to install and run the system. They will train your staff so that they can continue to operate the system on-site.

If you wish to receive an official calibration certificate for the sensors, we will contact the relevant certification authority and take care of everything.
You only pay the fee associated with the official calibration of each sensor.
Similarly, if you need a repeated recalibration of sensors with the delivery of calibration certificates, we will provide you with this service, for sensors up to two years from purchase.

The scope of the service is limited to two technician trips per year. In addition, we will charge you for the costs associated with transporting it to you.
Contact us for information on the current price for technician transport and sensor calibration.

ADDITIONAL SERVICES

Need to add more services to your purchased set?
Some of the services are part of the Plus or Premium service packages.
See the details below. 

  • EXTENSIBILITY*
    €39 (€47 with VAT) / year
    *coming soon, check availability in your location

    We will provide you with professional support and guidance for the purchased equipment so that you will be able to successfully add the new equipment to the system.

    One IQAROS system can have up to 30 sensors. Our experts will help you add one or more sensors to the system.

    The service is part of the Plus and Premium packages, can be purchased separately, and is provided in the form of an annual subscription.
  • PRIORITY*
    €39 (€47 with VAT) / year
    *coming soon, check availability in your location

    Easy replacement and priority complaint: In case you need to replace the sensor for any reason, we will ensure that you get a new device in such a condition that you can simply add it to your system without technical installation.

    Although this is unlikely, in the event that you need to make a complaint about an IQAROS system device, we guarantee you a reduced complaint period of up to 15 days (subject to the warranty conditions).

    The service is part of the Plus and Premium packages, can be purchased separately, and is provided in the form of an annual subscription.
  • CLOUD
    ✓ Data backup in the cloud
    ✓ Immediate alerts
    ✓ Customized dashboards
    ✓ Summary reports
    ✓ Remote data access
    ...and much more
    Find out more
About company

MICRORISC s.r.o.
Průmyslová 1275
506 01  Jičín, Czech Rep.

 

Email: iqaros@iqaros.cz   
Phone: +420 493 538 125
GPS: 50.4279447N, 15.3696769E

 

ID: 25 92 16 81
VAT: CZ 25 92 16 81
www.microrisc.com